HomeComplaintsNomini Casino - Player's withdrawal was canceled.

Nomini Casino - Player's withdrawal was canceled.

Amount: €500

Nomini Casino
Safety Index:Very high
Submitted: 15 Apr 2023 | Case closed : 11 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany is experiencing difficulties withdrawing his winnings. We closed the complaint because the player stopped responding.

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1 year ago
Translation

I requested the payouts, but they were reversed.


no certification was required

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1 year ago

Dear Kwleon,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly you haven't completed account verification in the casino?

Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Could you please explain when exactly was your withdrawal request rejected?

Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago
Translation

Hello, now the 200 € have also been returned. With the answer that the bank details are not correct?!

I'm stinky mad!

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1 year ago
Translation

Hello, now all of a sudden I can't log in to Nomini anymore. Supposedly too many login attempts, which is not true at all!


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1 year ago
Translation

I still don't have my open payments! 500€ !

Every day I'm put off, it's really slowly enough. Please make sure I get my money .

Thanks

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1 year ago

Dear Kwleon,


Do I understand correctly you lost access to your account? Was your access restored later?

Do I understand correctly this is your first withdrawal from the casino using a bank transfer? Is your current cashout request 'pending' in your account? Did the casino specify why they think the provided payment information was incorrect?


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1 year ago
Translation

Hello , the account is open again !


According to Nomini, no verification is required for my account yet.

I have already received part of the money.

Unfortunately, Nomini always hesitates with the payouts and they don't last! about 3 working days.

Reason: Too many withdrawal requests 🤣 Of course you are trying to get the player to cancel and gamble away the money again! mess !

Best regards


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1 year ago
Translation

Hello ,


now the 2nd time my payout of 200€ has been booked back!

Without an email why......


it's enough !

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1 year ago

Thanks for the update, Kwleon.


Could you please share any communication you had with the casino? Please forward any emails or chat transcripts between you and the casino concerning your cashout to my email address tomas@casino.guru

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1 year ago

Dear Kwleon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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