The player from Germany is experiencing difficulties withdrawing his winnings. We closed the complaint because the player stopped responding.
The player from Germany is experiencing difficulties withdrawing his winnings. We closed the complaint because the player stopped responding.
The player from Germany is experiencing difficulties withdrawing his winnings. We closed the complaint because the player stopped responding.
Dear Kwleon,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly you haven't completed account verification in the casino?
Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Could you please explain when exactly was your withdrawal request rejected?
Looking forward to hearing from you.
Best regards,
Tomas
Dear Kwleon,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly you haven't completed account verification in the casino?
Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Could you please explain when exactly was your withdrawal request rejected?
Looking forward to hearing from you.
Best regards,
Tomas
I still don't have my open payments! 500€ !
Every day I'm put off, it's really slowly enough. Please make sure I get my money .
Thanks
Meine offenen Auszahlungen habe ich immer noch nicht ! 500€ !
Jeden Tag werde ich vertröstet , es reicht wirklich langsam . Bitte kümmern Sie sich darum , das ich mein Geld bekomme .
danke
Dear Kwleon,
Do I understand correctly you lost access to your account? Was your access restored later?
Do I understand correctly this is your first withdrawal from the casino using a bank transfer? Is your current cashout request 'pending' in your account? Did the casino specify why they think the provided payment information was incorrect?
Dear Kwleon,
Do I understand correctly you lost access to your account? Was your access restored later?
Do I understand correctly this is your first withdrawal from the casino using a bank transfer? Is your current cashout request 'pending' in your account? Did the casino specify why they think the provided payment information was incorrect?
Hello , the account is open again !
According to Nomini, no verification is required for my account yet.
I have already received part of the money.
Unfortunately, Nomini always hesitates with the payouts and they don't last! about 3 working days.
Reason: Too many withdrawal requests 🤣 Of course you are trying to get the player to cancel and gamble away the money again! mess !
Best regards
Hallo , das Konto ist wieder offen !
Bei meinem Konto ist noch keine Verifizierung laut Nomini nötig .
Ein Teil des Geldes habe ich schon bekommen .
Leider zögert Nomini immer mit den Auszahlungen und Sie halten sich nicht ! an die 3 Werktage .
Begründung : Zuviel Auszahlungsanträge 🤣 Damit versuchen Sie natürlich das der Spieler storniert und das Geld wieder verspielt ! Sauerei !
Mit freundlichen Grüßen
Thanks for the update, Kwleon.
Could you please share any communication you had with the casino? Please forward any emails or chat transcripts between you and the casino concerning your cashout to my email address tomas@casino.guru
Thanks for the update, Kwleon.
Could you please share any communication you had with the casino? Please forward any emails or chat transcripts between you and the casino concerning your cashout to my email address tomas@casino.guru
Dear Kwleon,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear Kwleon,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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