The player from Brazil had requested a withdrawal four days ago, which was still pending. Despite having contacted chat support, they only stated that delays were normal, leading the player to believe that his winnings might not be paid. The issue was resolved when the player confirmed receiving his winnings. The complaint was marked as 'resolved' in our system, and we appreciated the player's cooperation.
Nomini Casino - Player's withdrawal is delayed.
Amount: 595 R$
Nomini Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
Public
Public
3 weeks ago
Translation
I requested a withdrawal 4 days ago, and it's still pending. When I contact chat support, they say it's normal to have delays, but from what I'm observing, I'm not going to receive my winnings. Every time I enter the chat, they mention there could be delays, but it still hasn't been resolved. They are not paying me what I won.
Automatic translation:
Public
Public
3 weeks ago
Dear leonewleo2017,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
3 weeks ago
The player informed us on the forum that he received his winnings.
Dear leonewleo2017,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
