The player from Germany is dissatisfied with the withdrawal process. We marked the complaint as resolved because the player received part of his winnings and lost the rest in the meantime.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €4,300
Nomini Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Nomini Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello team,
I played at the casino nomini and after many unsuccessful deposits I finally won. The casino confirms that the withdrawals will be made after 3 days. I requested the payment on Monday and have not received any feedback so far. According to the live chat, a KYC is not necessary. Unfortunately, I can only make single withdrawals of € 500, so the process will take a long time. There is no way to secure the existing credit. I would normally wait longer to complain, but two things worry me. 1. I don't get any feedback from the casino. 2. My VIP level was restricted for no reason. Yesterday I was still able to withdraw € 800 a day (level 3) today there are only 500 (level 2) there is no reason for this. The 24/7 live chat has not been available since 16:00. Thank you for your understanding and your help.
Many greetings
Swippipp
Automatic translation:
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3 years ago
Dear Swippipp,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
If anything else suspicious happens in the meantime, contact us immediately.
Thank you for your understanding.
Best regards,
Kristina
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3 years ago
Swippipp, I understand your frustration, but I would like to point out that casinos are run by human beings, and, unfortunately, there is a lot of space for mistakes.
Do I understand correctly based on the provided screenshots that you've already requested a new withdrawal after the first one was canceled? If that is the case, I can only recommend you waiting for a few more days. It takes time to fully process the withdrawal, and even if we contacted the casino right now, it wouldn't make the whole process faster.
Of course, if there is no development, we will intervene, but we need to wait first. Please, keep us updated in the meantime.
Public
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3 years ago
Translation
Case can be closed, received € 1300 and gambled away the rest. It remains a mystery to me why a casino with such unfair business conduct can enjoy such a good reputation here.
Automatic translation:
Public
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3 years ago
Awesome news, Swippipp. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
