The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Nomini Casino - Player’s struggling to withdraw their winnings.
Amount: €700
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
I won €700 in the mentioned casino and wanted to use it
my deposit (credit card) can also be paid out again.
After several days and contacts with the live chat, the money was booked back into my player account.
After another attempt to pay out my money, I should implement it again 1 time.
Automatic translation:
Public
Public
2 years ago
Dear stefanjw37,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello,
The payout that I requested should be made via the credit card because it was also offered. The payout was being processed for 7 days. Only after repeated requests was the payment returned to my player account.
No verification was asked. I was assured that everything would be fine.
The support also wrote to me that they could transfer the money manually, I should then please email my account details, which I did. But I haven't received an answer for a week, although I've asked for a confirmation.
Kind regards
Stefan J*****-W****
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Translation
Hello dear Casino Guru team,
I received my payout of €700 from nomini on May 18, 2022.
greeting
Stefan
Automatic translation:
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2 years ago
Perfect 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, stefanjw37, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
