I requested a withdrawal of €800 on 09/12/2022 and the status of my withdrawal is still pending.
I have read and understood the information on the payout conditions in full.
I only played with real money. A deposit bonus / free bonus was not used.
I have never paid anything there and have been successfully verified since 09/09/2022. (see the screenshot)
According to Casino Nomini's terms and conditions, withdrawals are processed within 3 business days.
When the payment had not yet been received on Thursday, September 15th, 2022, I contacted the live chat.
In the chat I was informed that my withdrawal is in the queue and is being processed by the finance department.
I was also told that I would get an email from the finance department once the withdrawal was processed. (see the screenshot)
Written to the live chat again on Friday, the employee writes that the payment is in the final phase and that I should be patient. Today I still haven't received the payment, so I wrote to the live chat again.
Again, I am only comforted with statements like:
- "Everything looks fine with your withdrawal. You will receive an email once it's done."
- "A withdrawal usually takes 3 working days, but currently it may take a little longer due to technical issues.@Also, there are a large number of requests, which causes delays."
- "Your request has been forwarded to the relevant department. You will receive an answer as soon as possible."
Today I was asked again in the live chat and again I was just brushed off with ready-made copy/paste messages.
You get the feeling that you're just being put off, as you've seen from many other complaints about Nomini.
For the most part, everything is documented and attached to the complaint as evidence.
Communication via live chat does not bring a satisfactory result.
I hope you can help me to get my payout quickly.