Ninbet Casino - The player's verification is delayed.

Hello, I have the same problem with teachers verify always error . forwarded documents to email address . finally received a message. which takes 72 hours to check my document. await response. and they have office in costa rica . but a license in Curaçao. some on different site. s. stands . waiting for a payment of 900 euros, several casinos are still operating from that office in costa rica. and have good reviews. bee . so am curious I wil send everything from prove to email are more pictures

Hello Mike3051,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ninbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

The trial is ongoing from April 21 . Sunday morning I received a message that could take 72 hours. with document verification. those are now over. and do not respond to anything. got a bad feeling about this casino. and review of several read . it says on sites that they have a license from Curacao. but I don't believe that either. suddenly the live chat disappeared from April 21 . got a message from janet j****r. and under message it says Marta gra*****a. care manager . I wonder if there are people who have already been paid out on this casino ninbet. I have been paying for 5 days now. in my eyes it is fraud and scam. and deception. is too crazy for words head office is in Costa Rica. but the address is not really there either. I already have something like I want my money back 400 euros that I have deposited.

I looked up the location in costa rica of ninbet casino office. come out at 5dimes casino. which is blacklisted everywhere. no one working in the office is there. Have you had contact with ninbet casino yet?

Hello Mike3051,

As the verification is still not taking over the recommended time frame of 14 days, we can do nothing but to recommend to wait only.

If you did provide them all the documents they requested they should be able to finish the process within 2 weeks. Once it will take longer we can try to intervene.

Please let us know in case of any update.

Hello, the verification was successful, received a short and sweet message, only that it was good. vor then the amount of 800 euros has been booked back 1 more time. and now it says payout success. I wonder if I will receive the amount in the bank next week. i how to inform you best regards mike

so far there is nothing on my bank. payment was approved on April 27 . still waiting for money to come to my bank. still have doubts about this

Hello Mike3051,

As I've already mention, such process may take up to 14 days so I would recommend to wait only.

Let us know by the end of this week/next week if there's been any update so we can act accordingly.

Ninebet casino is a big scammer gang which falls under Alimaniere Sociedad De Responsabilidad Limitada (company number 3-102-824430 which includes 8 casinos . is just a criminal organization. which never pays out . makes me despondent . they have paid out . but no one knows where to because they don't answer emails no live chat can't show anything money is still not in my bank it's been 8 days and don't see it coming yet because there's nothing wrong with the whole casino. how is it possible that they can just go about their business. license provider Curaçao. gives away licenses with a packet of butter. and also do nothing at all.

This is what Janet H****r says. already asked 10 times send me proof of transaction. Hello,

Your withdrawal is sent to address you provided - RABONL2XXX. It is a bank transfer and we cannot control or track it. You need to wait it.

Regards,

Hello Mike3051,

As the recommended time frame has passed since, can you please advise if the money has arrived or not? If still not, we will try to intervene.

the money is still not there. they can't provide evidence either. keep repeating and say money has been sent to address. yesterday I went to look at casino via different ip address. suddenly there was live chat. when I asked the question. got blocked again on my ip address. I want their correct address. because address is also vague. includes address. and then 200 to the left and 50 meters to the right . office number 3 or something. I'm still looking into that. as soon as i finish work in 2 days . I want to take them to court. whole Alimaniere sociedad owns it . with their 10 casinos .

And now they are no longer available via email address. or they blocked me

Hello Mike3051,

Thank you for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

now they supposedly got money back into the account. was wrong they said. been on the road for two weeks. and now the amount has been pending for 4 days. is just criminal organization. what everyone should be warned about Alimaniere sociedad owns all the casinos. are scams . and tomorrow I will consult a lawyer . and report

Hello, Mike3051,

I am sorry to hear about your unpleasant experience, and I apologize for the delay. From now on, I will assist you with the case. Before I invite the casino to the thread, I would like to ask you a few questions.

Do I understand correctly that the disputed withdrawal was canceled, the funds were returned back, and you submitted a new one? What is the current status of your issue/withdrawals?

If there is a new withdrawal - were you informed why the previous one was not successful and the money returned back to the casino account? When did you request the new one?

that of wrong address is all . sending nonsense a few weeks later good news your winnings are back on your casino account. they couldn't show proof of payment.now has been pending for 5 days since May 17th. normally max pending is 4 days .

And now money is back in casino account. was rejected again after 6 days pending . have entered correct information. and get no response why it was booked back. can someone tell me who owns Alimaniere sociedad PLEASE

Thank you for the update, Mike3051.

Now I would like to invite Ninbet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Ninbet Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What is the issue there? What steps should the player take to withdraw his winnings?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mike3051,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings all,

After a significant time, the casino contacted us to look into the matter and resolve it.

We gathered the following information regarding the situation:

• The player won about 1,000€ (the last bet on April 21, 2023, before the problem occurred)
• To make a withdrawal, the user was asked to complete the KYC process, but he did not provide proper documents at first, so his verification was delayed
• When the verification was completed, the complainant made a withdrawal - bank transfer, which was accepted by the casino but failed due to the wrong payment method details provided, and the funds were returned to his casino account balance after several days
• Then, after some time, the balance was lost by playing

In specific situations, we would be able to side with the player anyway, but considering all the circumstances above, and especially the fact the disputed money was lost, we are updating the complaint to 'rejected'.

I am sorry we were not able to help you with this one, Mike3051, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

In case of any questions, feel free to write to me at branislav.b@casino.guru.

Best regards,

Branislav, Casino.Guru