Ninbet Casino - Player’s deposit has never been credited to his casino account.

Deposit and Support issued so far. I attempted to deposit 75 euro but the deposit status was failed. Later I saw a debit request on 75euro in my bank account from them. I informed live Support about it and they told the deposit was failed so I wouldn't be debited for the request. Two days later the 75 euro was debited from my bank account but I havn't recieved the deposit on my account. I informed live support again and they ask for prof that I had paid the 75 euro to them. When I logged in again to send a schreenshot of the payment the live chat function was removed from my account (and have never worked again). I send a e-mail about the transaction id with failed status and the prove that they had recieved the 75 euro from me. And some days later I recieved a mail that they had now send my information to the right departement. Eight days later I informed the Support departementet that had responded to me that I stille havn't recieved a response from the financial support departement. Now its been 10 days more and I still havn't recieved a response from amy of the support departements or 75 euro to my ninbet or bank account.

Dear Someluck,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Someluck,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.