NewVegas Casino - Player cannot withdraw the desired amount.

So I’ve been playing on this casino for a while and made many deposits of $500 ,

the cashout is $4000 per week and it should take just a couple of days . I did a cashout before and it was fast so I kept on making deposits , now that I hit something big they keep messing with my withdrawals 

I only did 2k this week and they process one by one to take more time also now they lower my cashout to $500 

Dear AAlmeida,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which method to withdraw your winnings you have opted for, please? Sometimes withdrawal limits per transaction are set by the payment provider.

Is there any relevant communication between you and the casino that you could forward me? If yes, please send it to kristina.s@casino.guru.

Thank you very much for your reply.

Best regards,

Kristina

Dear AAlmeida,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

I’m still having problems with my withdrawal, I have contacted the casino and we arranged a withdrawal made by the casino side for 4K , it’s now been almost a week and nothing still , they say there’s problems from the 3rd party provider bla bla bla

I will give them a couple more days to see what happens

Thank you for the update, AAlmeida. So let's give the casino one more week, and if there is no development, we will intervene. Please, let us know in case there is anything new in the meantime.

They have made an arrangement with me today and they payed me immediately .

im 100% with them now , thank you casino guru for your help

Awesome news, AAlmeida! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.