The player from Australia was experiencing difficulties accessing the casino website, with an active game and remaining funds on her account. Despite the Complaints Team's attempts to gather more information about her issue and extending the response time by 7 days, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.
NewVegas Casino - Player can't access their online casino account.
Amount: A$1,200
NewVegas Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 weeks ago
Public
Public
1 month ago
I can't get onto the website and I.was still playing and had money on it.. and now can't seem to get on to it
Public
Public
1 month ago
Dear Jessjess8590,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with NewVegas Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Is there a problem with the website or your account? I will be waiting for your reply patiently.
Best regards,
Nick
Please disable your AdBlock