The player from Australia was experiencing difficulties accessing the casino website, with an active game and remaining funds on her account. Despite the Complaints Team's attempts to gather more information about her issue and extending the response time by 7 days, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.
NewVegas Casino - Player can't access their online casino account.
Amount: A$1,200
NewVegas Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
NewVegas Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
I can't get onto the website and I.was still playing and had money on it.. and now can't seem to get on to it
Public
Public
8 months ago
Dear Jessjess8590,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with NewVegas Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Is there a problem with the website or your account? I will be waiting for your reply patiently.
Best regards,
Nick
