New Funclub Casino - Player's withdrawal has been delayed.

Payed for a promotion ended up wining a few hundred after verify the moved my payout to 180 with 30 dollar fee per bitcoin It has been two months and still nothing I’ve received my email stating I was approved and it would be 5-7 days we are going on 2 month. Every other day I reach out and I get we are sorry have a god day ahead it place will steal from you and hope you guys read reviews and please don’t give them your cash

Hello q6qh2rfwq7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with New Funclub Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Nick, My payout started 4-12-24. Was approved on 4-23-24. I used a 400x bonus that you can not find now to copy down terms. I have spoken to New Fun on the phone twice. And CS I’ve spoken to them at least twice a week since 4-23-24. I get the same response from them that Bitcoin payouts are done manually and it will take more time. And banking will reach out to me in 24 hours but no one ever calls and if I do get a call it’s for a promotion. I just expect like every other person here that’s playing at theses casinos the right way that if we place money down in hopes to win money and we do in fact win such monies. That we get funded in a timely manor. Because I’m sure when I send bitcoin to these places that they receive there money asap.

Thank you q6qh2rfwq7 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi q6qh2rfwq7,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear New Funclub Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect it to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hello Player,

As per the update from the withdrawal team, they wrote an email to the player asking for the payout mode. Once the player submits it, the banking team will transfer the funds.

Well everything was sent to casino as requested spoke to CS last night and was told payout needs a few more days. I haven’t received any emails from new club except for more promotions

Thank you for the reply, New Funclub Casino.

Dear q6qh2rfwq7, could you please specify what exactly you were asked to send? Would it be possible for you to forward the email to me (natalia.b@casino.guru), please?

Sent

Dear New Funclub Casino, the player has sent me screenshots of the emails he got from support, in which he was asked to provide Bitcoin wallet address and his phone number. As I can see the player replied to this email on Monday, providing the requested information. Please, check if the payout details have been submitted to the system and if the banking team can proceed with the withdrawal.

Hi,

The withdrawal is expected to be completed within 5-7 working days.

Thank you for the updates, New Funclub Casino.

Dear q6qh2rfwq7, as informed by the casino representative, your withdrawal is about to be processed. Hopefully, the payment will reach your account soon. Please, get back to us as soon as there's any news.

Dear q6qh2rfwq7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening.

I just check and funds have hit my bitcoin. Thank you guys for the help couldn’t do it with out you guys.

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, q6qh2rfwq7, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Natalia

Casino.Guru