New Funclub Casino - Player believes that their withdrawal has been delayed.

I deposited with crypto thru coinbase

I actually tried to collect on 150.00 i won but say a 30$ charge to them

I turn in a mail document a copy front and back of state issue ID and a selfie of me holding it

Now they asking for a bank statement and pictures of bank cards so old and replaced that have nothing to do with this transaction

Telling me this now after 5 days of asking not one email no nothing till I contacted them

Dear johnbonjohnny0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you

Dear johnbonjohnny0,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello sir

No they still demanding a card I must of deposited with in past at some point and those cards they ask for have been replaced probably several times since been used

This deposit was litecoin thru coinbase

I gave them utilities bill my state issue ID front and back and a selfie holding same ID like asked

Just sounreal brango eternal slots pay crypto no questions asked I figure all that way or iwould have not played there

Dear Johnbonjohnny0,

If you used the old card to deposit funds into the casino, it will need to be verified. In case you no longer have the card, please reach out to your payment provider and request a confirmation stating that the card has been deactivated and that it belonged to you.

Kindly keep us updated on any developments.

Best regards,

Nick

You can't be serious sir we're talking about a card that may have been used in past how does that have anything to do with this deposit that had no card used

I may have used it in past at least a year ago why they need that makes no sense just excuse to rip people off I use no bank it was a debit card

Dear Johnbonjohnny0,

As mentioned previously, if you made a deposit using the old card, it will need to be verified. Please note that every deposit method used with the casino must be verified, and until this process is complete, the casino may not fully verify your account.

Should you have any further questions, feel free to reach out.

Best regards,

Nick

Again makes no sense so if I used that card once in let's just say 5 years ago and never use it again and deposit with crypto I should be all good

Thanks for not one thing

All a waste of my time messing with you

You all just as bad 👎

Again thanks for NOTHINGGGGG

Dear Johnbonjohnny0,

As you mentioned, if you have used it at least once, regardless of when, it must be verified.

Since it seems you are unwilling to cooperate, we will unfortunately have to close the complaint if no further action is taken.

Best regards,

Nick