National Casino - The play struggles to withdraw winnings.

I want to withdraw the profits and it gives me an error often I want to talk to them and they do not solve anything

Hello Kike,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

If I already have it verified with the income I made I was winning with my money I got several big jackpots and I put that together I spoke with them yesterday but it is always the same answer an error

Hello Kike,

And what exact error message are you getting? What is the casino's respond on the error? Can you please post a few screenshots of it.

Also, did the casino offer your and other way to withdraw your balance?

Hello, it gives me an error when sending the money, then I put the Iban of another card and it automatically rejects it

Hello Kike,

Can you also post those screenshots please? Is there any other way to withdraw or did the casino offer you any other way to do it?

Dear Kike,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be closed as the player stopped responding.