HomeComplaintsNational Casino - Player is enquiring help.

National Casino - Player is enquiring help.

Amount: €230

National Casino
Safety Index:Below average
Submitted: 01 Aug 2021 | Case closed : 16 Aug 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Greece complains about an unspecified issue. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Scammers beware !! They try in every way not to pay you by saying that you sent a screenshot of your bank account, while you have done it they tell you already approved. Crooks!!!!

Automatic translation:
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2 years ago

Dear rallakias ,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?

Do I understand correctly that you are trying to verify your account?

I will be waiting for your reply patiently.

Best regards,

Kristina

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2 years ago

Dear rallakias,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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