The player from Germany faces an issue with N1Casino where a mistake during gameplay led to a violation of the maximum bet rule, resulting in the cancellation of a €1300 cashout.
N1 Casino - Player’s withdrawal has been confiscated due to a misclick.
Amount: €1,300
N1 Casino
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Case opened
Current status
Waiting for Casino Guru to reply
4d 20h 18m 56s
Case summary
2 days ago
Public
Public
1 week ago
Translation
Hello everyone,
I have the following issue with the casino mentioned above. (N1Casino)
On 25th December 2024, I received a bonus code via email, which I redeemed.
This provided me with a deposit bonus of 150 € for a deposit of 30€.
Naturally, such a bonus code is unique and very rare, and I eagerly began to wager it.
The wager was 40x 150€, meaning 6000€.
I was initially quite lucky and repeatedly had a balance of 500-600 €, continuing to play until I reached about 5400 out of 6000 in my wager.
At this point, my balance (with bonus money) was approximately 1300-1400€, as far as I remember.
Now we come to a matter that is very troubling to me.
I intended to spin through the last amount on 1€ in Fire in the Hole on Fast Spins. I accidentally clicked on a Fast Spin Bonus, causing a purchase of 500 €, which was then spun through in Fast Spins. The return was roughly 430-440 €.
I would NEVER have expected or considered it possible that in such a reputable casino this was possible and that one is not automatically thrown out of the slot, with the reasoning that one exceeds the maximum bet.
I find it extremely odd that a reputable casino does not have such a defense mechanism, and I wonder why this was possible and I was not ejected from the slot.
That would have brought the issue to my immediate attention, and as stated above, I did this accidentally.
I would like to know why every other group, be it Dama NV or Hollycorn NV etc., etc., has it.
There, you are automatically thrown out of the slot if you accidentally violate the bonus.
I am quite sure this is usually the rule, so people do not fall into such "traps".
Of course, I know I made a mistake and that it is clear I violated the max bet, but I find it sad that this was even possible.
Because of this one "misclick," my entire cashout, which was 1300 € at the end, was canceled, and my deposit amount of 30€ was credited.
Why couldn't a compromise be found here and just deduct the 500€ for my "misclick"?
It would be great if we could find a mutual solution in this case, as I personally find it extremely unfair for my entire deposit to be canceled due to a "misclick" that was truly accidental.
I would be very grateful for your support in this matter.
Best regards,
Automatic translation:
Public
Public
6 days ago
Dear littlebiggie95,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. According to the bonus rules:
Maximum bet while wagering: 5 EUR/USD (50 NOK, 7.5 CAD/NZD). The max. bet limit includes bets doubling after a game round has been completed and bonus rounds (purchased within the game).
Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:
The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history proving you only made a single accidental bet above the limit. My email address is tomas@casino.guru You should be able to request the gaming history in a file for the period the bonus was active from casino support.
Thank you in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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