N1 Casino - Player's winnings have been confiscated.

Hello so I basically won around 500€ from a deposit of 20€ And I wasn’t able to withdraw my winnings because my account had not been verified. For my account to be verified the casino asked for specific transactions but these transactions I made were from a family members revolut account. Now the casino said they have confiscated my winnings because I didn’t use a payment method in my name. This is very unfair since they take deposits from an account which isn’t in your name but then when you win they say it is not allowed

Dear bnx12888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions of the casino, and this is what I found https://www.n1casino.com/terms-and-conditions:

Depositing funds

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and original deposit returned to the owner of the payment account. The company is not responsible for the lost funds deposited from third party accounts.

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

 Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

I was never told about this. I deposited with my mothers credit card and the casino allowed the deposit. now they won’t verify my account. They are asking for proof of two specific transactions which I cannot find in my bank statements. In order to verify they only want these two transactions so I dont know what to do

Thanks for the reply, bnx12888.

Please understand this is a rule you should never break in any online casino. Anti-money laundering regulations prevent casinos from paying out the players who made deposits using third-party payments. At the same time, you are responsible for not breaking the rule about 3rd party deposits, as you should use payment methods in your name exclusively.

I apologize for not being able to help further. The complaint will consequently be closed. Even though we couldn't help you with this issue, please don't hesitate to contact us if you encounter issues with any online casino in the future.