HomeComplaintsN1 Casino - Player’s active balance has disappeared.

N1 Casino - Player’s active balance has disappeared.

Amount: €10

N1 Casino
Safety Index:High
Submitted: 02 May 2023 | Case closed : 22 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany had his funds vanished from the account. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

Public
Public
1 year ago

I Bought the lucky Box for 50 Euro...Of course i lost all my real money as quick as possible..got the bad 75 free spins and managed to get some bonus money together..

Couldnt make bets with it in any game because the games said 0 balance,even if it was 10 euro.I talked to support guy and he assured i had the money in balance...he gave me some copy paste advice about clearing cache and cookies ( as if balance is not server sided) and closed the chat. i rated bad..Next thing i know is that my balance indeed was 0 and the money was gone..Its only 10 Euro but you never know what you get out of it...Stay away from them,they do scam.

Public
Public
1 year ago

Dear Cutzii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication or supporting evidence to petronela.k@casino.guru?

Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Public
Public
1 year ago

Good day!


There was a problem with the bonus that was credited to the player on May 2nd, there was an issue with a visible balance. However, the bonus was re-credited on the following day, and we would like to apologize for any inconvenience this may have caused.

Public
Public
1 year ago

Thank you very much, N1 Casino Team, for your assistance.


Dear Cutzii,

Could you please confirm that the issue has been resolved successfully? Looking forward to hearing from you.

Public
Public
1 year ago

Dear Cutzii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.


Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news