The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
N1 Casino - Player believes that their withdrawal has been delayed.
Amount: €1,000
N1 Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I can't withdraw from N1 Casino from Friday(26.08.22).I get info:"Withdrawal Error".No reply from N1 Casino Support Team until now(I wrote 3-4 messages).My account is fully verified and I made withdrawal earlier with no problem.
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2 years ago
Dear Steelze,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Thank you for your response.
I'll wait 14 days if I have to. But I'm concerned that my withdrawal request wasn't accepted at all ("Withdrawal Error Info") as it was before. The request is received and after a while it's accepted or declined. Is it common for the withdrawal option to be, say, blocked?
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2 years ago
Translation
Hello Kristina,
Yes, I did. It took 5 days before I was allowed to make a payment (just like that).
These 5 days there was no answer to my questions and requests (from N1 Casino).
On the 6th day I was allowed to make a payout, but not via SKRILL as before, but via the Paysafe option.
I had to upgrade the acc. to Paysafe because the monthly limit is only 500e per month. It ended up taking me 7-8 days to get the money. Incredibly unnecessarily complicated.
Thank you for being available.
Experience with N1 Casino: If everything is ok, you get money, but definitely four-digit payouts are stretched and deducted unnecessarily.
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2 years ago
Awesome news, Steelze. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
