The player struggles to withdraw his balance due ongoing verification. The complaint was resolved as the player received his money.
MyStake Casino - The player struggles to withdraw his balance.
Amount: €600
MyStake Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made a withdrawal but this morning I received an email asking me to verify a card I used last year but had to cancel due to being cloned! They sent me a form to fill out as I did and I sent it back but got no response! The withdrawal can no longer be canceled, and I can't verify that card that I no longer have! I also sent the bank card where it says that card was blocked because it was cloned! I don't know what to do anymore also because the card I use now is already verified
Automatic translation:
Public
Public
1 year ago
Hello fabrizio92,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino or sent them any kind of documents and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
The verification process started from today, but without any reason since yesterday and the day before yesterday I withdrew and there was no problem! I don't have this card available and my account is completely verified!
they ask me to verify a card that I no longer have
Automatic translation:
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