Hello Nick,
i first asked the casino to close my account permanently on 1st October 2022 stating the reason I no longer wished to gamble with them. This was then overturned by my request on 2nd October 2022. I’ll run down a timeline below for you:
5th October 2022 - asked for account to be permanent deleted, with my data removed. Reopened by my request on 7th October 2022.
29th October - i asked the casino to permanent ban me my account, also asking if they’re able to "ban me to ensure I am not able to gamble again on their site". I was able to overturn this with a simple email again.
22nd November - asked for account to be close stating I gamble too much and don’t like it. Again this was easily overturned with one email request on 24th November.
25th November - once again asked the casino to close my account permanently, stating I gamble too much. This was again overturned on 30th November with one email request, with the casino seeking no further information or pressing any matter.
And that was until Sunday 1st January where I once again asked to be banned permanent and to request a refund as I believe the self exclusion and responsible gambling from the casino has failed me. Note that I have not received any email back from the casino since.
Hello Nick,
i first asked the casino to close my account permanently on 1st October 2022 stating the reason I no longer wished to gamble with them. This was then overturned by my request on 2nd October 2022. I’ll run down a timeline below for you:
5th October 2022 - asked for account to be permanent deleted, with my data removed. Reopened by my request on 7th October 2022.
29th October - i asked the casino to permanent ban me my account, also asking if they’re able to "ban me to ensure I am not able to gamble again on their site". I was able to overturn this with a simple email again.
22nd November - asked for account to be close stating I gamble too much and don’t like it. Again this was easily overturned with one email request on 24th November.
25th November - once again asked the casino to close my account permanently, stating I gamble too much. This was again overturned on 30th November with one email request, with the casino seeking no further information or pressing any matter.
And that was until Sunday 1st January where I once again asked to be banned permanent and to request a refund as I believe the self exclusion and responsible gambling from the casino has failed me. Note that I have not received any email back from the casino since.