The player's experiencing an issue with the casino's verification as they requested documents regarding a card which is not his. The complaint was closed as the player stopped responding.
MyStake Casino - The player's experiencing an issue with the casino's verification.
Amount: €200
MyStake Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I started playing with mystake by depositing 70 and activating the minigame bonus, the thing was immediately strange because I should have played the bonus balance 20 times and instead he made me play it 40 times, because he didn't distinguish the bonus balance from what I had I paid ... I was worried right away but I wanted to continue, checking address, document and email. I also managed to reach 200 in total winnings, however the problem comes with the withdrawal because first they cancel it and then they ask me to verify a card that is not mine... Whatever I answer they continue to send the same email with the same dummy card. Now the only thing that makes me think is that it is a scam site and I fell for it with all the shoes because from how that money behaves, they have already stolen it from me since I put it inside. I don't know if you have any indications/methods to get them back or I have to resign myself to having lost them.
Automatic translation:
Public
Public
1 year ago
Hello federicogiombetti1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise what do you mean by that the card is not yours? Can you please send a link to the bonus you used? Which documents did you verify already? When was the last time the casino responded to you and what was it?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello, in the end their support was very helpful to me because they pointed out to me that they required card verification for the first deposit and I had used a disposable card, so I didn't have it, as soon as I took it I realized I proceeded to send the Bank statement and they immediately made me withdraw (maximum time 16h)
Automatic translation:
