The player's account got blocked due failed verification. The complaint was closed as the player lost his remaining balance on his account.
MyStake Casino - The player's account got blocked.
Amount: €800
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
Translation
Well, they quickly took my money, but when I won and wanted to withdraw my winnings, my account was blocked and allegedly I submitted fake documents. Funny, I used the same documents to prove my identity at 3 other casinos on the same day without any problems and What strikes me as very strange is that before I found out about the ban I applied for a new ID and a provisional one. There was no objection to my old ID from the city and Mystake only accused me of forgery without any reason or what would not be right .I have sent my new documents several times and no longer get an answer.
Maybe you can get something there Thank you .
Kind regards
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11 months ago
Hello Chaser361,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Is it possible to forward the documents which are claimed to be forged to nikolas.b@casino.guru?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
just like me, only my personal ID had to be approved. I sent it as an e-mail after it didn't go through the page anymore and also asked in the chat what the problem would be and sent my new one on Monday, May 15th, 2023 .
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11 months ago
Translation
so now i got an e-mail and my account was blocked i should upload my identity card i uploaded my provisional certified certificate and again no verification and no idea why what is wrong with it you also sent the e-mail for the third time address kyc@mystake.email I can send you these files from Casinoguru so that you can take a look at what's wrong I don't know what else to do Thanks
Edited
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11 months ago
Translation
You don't have to do anything else so fed up with this casino I blew the €1800 but thanks for trying Dirty Casino I'm just saying
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11 months ago
Hello Chaser361,
I'm sorry to hear that you've decided to play away the balance. As per that, the complaint will be now closed as it is no longer relevant.
I would also like to note that we do not recommend to use profile pictures with any personal details as they are visible for others too.
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