MyStake Casino - Player's withdrawal has been delayed.

Ciao team di casino guru

Per adesso non sono problemi ma

Ho una segnalazione provisoria perche mi aspettero di problemi vedendo la vincita cosi grossa anche se ho gia supperato tutti i passaggi di verifica

Al momento ho Richiesto un prelievo di 7.500 euro tramite sepa a la Mia postepay evolution Che Sarrebe la prima carta di credito con cui avevo fatto dei versamenti.

4 giorni fa avevo Richiesto un altro prelievo da 7.500 e il casino lo ha rifiutato perche lo avevo chiesto sulla mia banca bper. Ora stiamo in atessa a vedere cosa succede. Grazie mille per il supporto e ti tenero aggiornato

Per favore scrivimi se ti servono altre foto per restare preparati

Dear fsebastian1523, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested the first withdrawal? Do I understand correctly that you currently have €100,350 (dispute value) in your casino account?

Looking forward to hearing from you.

Best regards, 

Kristina

Hello team di casino guru

I first requested the withdraw on 02.01.2023 but it was declined by them on 05.01.2023 and I was asked to use a verified Iban for withdraw which I used the one on my postepay which is the only one I used for deposit

Then I did another request on 05.01.2033 so the money should be in by next week

I didn't use any bonus

I M all verified so I shouldn't have prior problems or delays

Right now I have 96.000 plus 7.500 in withdraw process

Seeing all the reclamations solved by both your team and mystake team made my get my hopes up

Please set the timer to two weeks and I ll keep you informed if anything happens

Tell me if I need to send to you any future evidence

Cordiali saluti

Sebastian

Thank you very much for your reply, fsebastian1523. I will leave this complaint open, so please, keep me updated here in case there is anything new.

Hello Kristina

I M happy to say that today I received the first 7.500 withdraw and now I M not expecting any future problems regarding the rest of the money considering I ll have to stick to the withdraw monthly limit

I want to thank you and your team for what you re doing

And I also want to express my gratitude to mystake casino you guys are the best

Awesome news, fsebastian1523! Do I understand correctly that we can consider this complaint resolved?

I ve just lost it all since they changed my account and didn't got 1 win with all the money I spent can you tell me if its legal that they change it that bad? In rest yeah it's closed

I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. 

Sadly, since you have played/lost your winnings, I’m afraid, we are not able to proceed with this complaint. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw all winnings on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.