MyStake Casino - Player’s struggling to complete the account verification.

Hi... now I don't know how to do this on this site because I'm new...

And since almost before December I've been fighting to get 700 euros...

I sent the reverse side of the Bancoposta card but it doesn't suit them because the name doesn't fit... the account statement but there's no number on it and it doesn't suit them... they tell me to go to the bank but obviously the bank can't do it nothing...

I don't know what to do anymore and for almost 4 days no one has answered my emails, it seems that he (I) got bored with all this....

English:

Hi... now I don't know how to do it on this site because I'm new... And since almost before December I've been fighting to get 700 euros... I sent the reverse of the Bancoposta card but it doesn't suit him because it doesn't fit the name... bank statement but there is no number on it and it doesn't suit him... they tell me to go to the bank but obviously the bank can 't do anything... I don't know what to do anymore and for almost 4 days no one he replies to my emails seeming that he (I) got bored with it....

Dear TezCat909,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

PS: You can write in Italian and our system will translate it automatically to English.

I sent bank statements... double-sided paper... proof of deposit... but nothing they don't accept anything and it's been like this for more than a month... they keep telling me to go to the bank but the bank can't do anything ...these are hard pinatas That this morning they told me to go to the bank again...after I got angry because I can't do anything...

Thank you very much, TezCat909, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear TezCat909,

I am so sorry to hear your account has not yet been verified. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.

Dear MyStake Casino,

Could you please state why the player's withdrawal account has not yet been verified?

Thank you in advance for providing the information.

Kind regards,

Stefan

They will never answer... and today they verified another card for me but since these demented people don't like me taking the money with the verified card because for them the other card must also be verified. a sense that there is no such thing)....I give another 20/15 days time then I report them...Okay a couple of times..but tell me every time that everything I send is not good and they continue to tell me to go to the bank...No I'm not there in the end I'll move and take measures...

And he sends the card front and back and it's not good because there's no name on it ... I'm sending the bank statement ... and it's not good because there's no card number ... and I'm sending the proof of deposit ... and it's not good because I'm a screen...and I'm sending the official pdf of the card with the account statement...and that's not good because it's the bank that has to do it....The bank DOESN'T repeat...NOT -->NOT<-- CAN FUCKING... and they keep telling me TO GO TO THE BANK THE SAME...

The live chat is even worse because it's useless...You ask them things and they close the chat....You ask them questions they don't know what to answer....IN THE END, I EXPLODE...

THAT THEN IF I DEPOSIT THE CARD AND THE SAME HAS NO SEE I CAN'T WITHDRAW... FUCK A LITTLE INTELLIGENCE THAT IS LACKING HERE...

IT IS THE SAME EVEN IF ONE OF THE TWO CARDS IS VERIFIED IF ONE IS VERIFIED CAN I WITHDRAW NOT THAT BOTH ARE...

AND IF ONE IS VERIFIED..

USELESS TO REFUSE THE WITHDRAWAL ... BECAUSE SO AND TO PICK THE ASS AND NOT WANT TO PAY ...

The verified card being done on purpose the verification for the withdrawal .... no For them the verification and verify FORTY THOUSAND CARDS soon ....

IT'S MONEY MY CHRIST... YOU WON IT AND GIVE IT TO ME THE CARD AND VERIFIED THERE IS NO ANSWER TO THIS SCRATCH... AND ONLY FOR 700 EUROS... WHAT A DISGRACE...

THEN YOU SEARCH ON GOOGLE AND YOU FIND BAD ADVERTISEMENTS ABOUT THEM ... WHO KNOWS WHY ...

Hello,

As we have checked, you were asked to verify your credit card. The card is already verified.

Please keep in mind that the deposited money is subject to a minimum 1x wagering prior to being withdrawn. To make a withdrawal, the user must wager his deposit of 10 EUR made on January 31, 2023.

When the deposit is wagered, the user will be able to withdraw his balance.

Best regards,

I solved

Dear TezCat909,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan