The player from Argentina is experiencing difficulties withdrawing their winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
MyStake Casino - Player’s struggling to complete account verification.
Amount: $60
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello how are you. I have the account verified with documentation and with Gmail. I wanted to withdraw some dollars for litecoin and had a delay of 24 hours. I waited for it and the withdrawal was refused because my account is not verified. After that I can't play games, or withdraw money, or deposit money, it's been two days in which I'm stuck. I need an urgent solution
Automatic translation:
Public
Public
2 years ago
Dear andresgarci4,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise the disputed amount?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
The amount is 60 dollars. It's not much but in my country yes. My documents and my Gmail if they are confirmed. What rejects me is the address verification and I gave them a pdf file that verifies my address through the government. It's been days and their support service is horrible.
Edited
Automatic translation:
Public
Public
2 years ago
Could you please advise how many days ago you initiated the account verification?
