The player from Argentina had deposited 14 thousand pesos into his casino, but the money had not been credited yet, even though it had been deducted from his bank account. The casino's support team was investigating the issue at that time. We had advised the player to contact his payment provider for further investigation, as these situations could take up to a month to resolve. We had also suggested that he refrain from depositing any more funds until the issue was resolved. The complaint had been left open for a month, but due to the player's lack of response, we had to reject the complaint.
MyStake Casino - Player's deposit is not credited to the casino account.
Amount: $14,000 ARS
MyStake Casino
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
8 months ago
Translation
It's been 5 days since I deposited 14 thousand pesos, and so far nothing has arrived in my casino account, and yet, it has already been deducted from my bank account. I have contacted support and all they tell me is that they are investigating. I sent the proof of payment and it seems like they copy and paste their responses because they all tell me the same thing. I urgently need a solution.
Automatic translation:
Public
Public
8 months ago
Dear emimansilla922,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
