The player from Switzerland faced issues with withdrawing winnings despite having a verified account, as the casino did not accept his certified proof of residence and continued to request additional documentation. The Complaints Team attempted to gather further information to assist him but ultimately had to reject the complaint due to a lack of response from the player.
JackPots Casino CH - Player struggles with delayed withdrawal.
Amount: 5,000 CHF
JackPots Casino CH
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
JackPots Casino CH has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
The account is verified, now I have won something and the casino does not recognize the certified proof of residence and is demanding more and more in order not to pay out the money.
Automatic translation:
Public
Public
1 month ago
Dear Keks2024,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Have you made any successful withdrawals from this casino before?
Could you please confirm that you still reside in Switzerland? Do you have any official documentation issued within the last 3 months that would be sufficient as your proof of address?
Have all your other identity documents been successfully approved and verified?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
