The player from Argentina had deposited money into an online casino four days prior, but the amount had not been credited to his account. Upon his raising the issue, we had recommended that he contact his payment provider for investigation, as the casino typically had limited control over such matters. He later confirmed that his bank had transferred the funds. Despite efforts to follow up on the status of his deposit, the player failed to respond, which led us to close the complaint. The resolution was hindered by the player's lack of communication.
MyStake Casino - Player's deposit is delayed.
Amount: $20,000 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Translation
I deposited money 4 days ago and it has not been credited to my account yet.
Automatic translation:
Public
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8 months ago
Dear Tiagoo_14,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
8 months ago
Translation
The bank confirmed the transfer of funds
Automatic translation:
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8 months ago
Dear Tiagoo_14,
could you please confirm if your funds have been credited to your casino account or returned to your bank account?
