On May 9th, the player from Spain requested self-exclusion from the casino via email but received no response. Recently, on May 31st, they attempted to access their account and made deposits of €2,750 without any issues. However, when they tried to withdraw their winnings of €6,900, the chat informed them that their account was deactivated due to self-exclusion, leaving them unable to withdraw their money. Player’s complaint has been resolved successfully.
On May 9th, the player from Spain requested self-exclusion from the casino via email but received no response. Recently, on May 31st, they attempted to access their account and made deposits of €2,750 without any issues. However, when they tried to withdraw their winnings of €6,900, the chat informed them that their account was deactivated due to self-exclusion, leaving them unable to withdraw their money. Player’s complaint has been resolved successfully.
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