Hello Jozef,
According to our T&Cs, only one account is allowed per person. ''Any returns, winnings, or bonuses which the Player has gained or accrued during such time as the duplicate Account was active may be reclaimed by Us, and Players undertake to return to Us on demand any such funds which have been withdrawn from the duplicate Account.'' Any user knows that making duplicate accounts is not accepted by any casino.
We even let the player withdraw winnings from the second account since we detected during verification process that he was addicted to gambling. After that of course, the account got permanently blocked.
As it turns out, he also had the third account that is still unverified. Our system automatically detects duplicate accounts once verification is complete.
We understand that gambling addiction can be severe; that's why we block the accounts immediately after a player informs us of it. However, we can't check each account individually and verify whether it's duplicate or not. That's one of the reasons why the verification process exists.
I understand your point, Jozef, however, we take full responsibility to block such users once we find out that he/she is gambling-addicted. On the other hand, the player must also act according to our policy and never open a new account without our consent.
Please take into consideration all the details and circumstances.
Best regards,
Hello Jozef,
According to our T&Cs, only one account is allowed per person. ''Any returns, winnings, or bonuses which the Player has gained or accrued during such time as the duplicate Account was active may be reclaimed by Us, and Players undertake to return to Us on demand any such funds which have been withdrawn from the duplicate Account.'' Any user knows that making duplicate accounts is not accepted by any casino.
We even let the player withdraw winnings from the second account since we detected during verification process that he was addicted to gambling. After that of course, the account got permanently blocked.
As it turns out, he also had the third account that is still unverified. Our system automatically detects duplicate accounts once verification is complete.
We understand that gambling addiction can be severe; that's why we block the accounts immediately after a player informs us of it. However, we can't check each account individually and verify whether it's duplicate or not. That's one of the reasons why the verification process exists.
I understand your point, Jozef, however, we take full responsibility to block such users once we find out that he/she is gambling-addicted. On the other hand, the player must also act according to our policy and never open a new account without our consent.
Please take into consideration all the details and circumstances.
Best regards,