The player's withdrawal has been delayed for over 7 weeks. We ended up closing the case as unresolved because the casino applied an unfair rule to confiscate the player's winnings.
Mr Sloty Casino - The player's withdrawal has been delayed.
Black points: 1130
Amount: €1,200
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Against fair gambling
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello, I'm waiting for my payout for over 7 weeks. It was not even processed after 7 weeks that should take 7-23 working days according to casino support, the support always says the same that there may be delays, he said a good 2 weeks ago exactly as today the answers from the live support are always the same (me I also got a Scchrenshot of the payout as well as all live support messages. Please help
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3 years ago
Dear Waller,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. Did you fully verify your casino account and if yes, when? What payment method are you using to withdraw the money? Did you try to request a withdrawal through a different payment provider? Also please send me every additional communication between you and the casino relevant to his case. Looking forward to your answer.
Best regards,
Nick
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3 years ago
Translation
Hello yes the account is completely damaged with ID, invoice and photo with me and my ID in hand. Just like the deposit is in the same account where I am trying to withdraw.
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3 years ago
Dear Waller,
Thank you for the additional information. I will now forward your case to my collegue Peter who will be assisting you from now on. Wish you best luck and I hope we will be able to help you resolving your issue.
Best regards,
Nick
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3 years ago
Translation
Hello good evening, okay, I'm glad to hear that, I hope we can close this case soon because it annoys me a lot to be left standing in the uncertain way by Casino Mrsloty
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3 years ago
Hi Waller,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Mr Sloty Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Translation
Hello, I have one more question, what else could I do if the casino doesn't answer, does it bring the charges to the police or is it hopeless or try a peer lawyer, I'm really at a loss
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3 years ago
Dear Waller,
I'm afraid there is not much that we can do. The casino has a bad reputation and the license can't even be verified. This means there is practically no regulatory body to turn to. Regarding police or lawyers, I don't think they will be able to help much.
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3 years ago
Translation
So honestly they are dirty scammers. The problem is that it is often referred to as a good online casino on the Internet, how can that be? The photo is only 1 example there are many sites that have tested casino mrsloty and rated it as very good. 
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3 years ago
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Even in YouTube there is a test report that it is a trustworthy casino what is supposed to be put online 3 months ago by Casino Bonus
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3 years ago
Hi Waller,
Unfortunately, some websites display very subjective ratings of casinos due to old or wrong information or simply get paid by a casino to publish a positive review. We at Casino Guru do our best to stay player-oriented and display honest reviews. You can read more about our reviews here: https://casino.guru/our-casino-reviews
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3 years ago
we apologize for the delay, the withdrawal was approved (was delayed due to minor T&C violation) .
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3 years ago
Thank you Mr Sloty Casino team for the reply.
Dear Waller,
Please let me know when you receive your withdrawal.
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3 years ago
Translation
Yes, I will contact you as soon as I have my winnings in the account.
I also see that what has changed on my casino account is no longer being processed, but accepted. Let's see how long it takes now.
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3 years ago
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And how long have I still not received anything from the casino
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3 years ago
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The casino deducted € 1000 from me and credited the 500 to my player account
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3 years ago
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In all honesty now I have to pay back and wait another 7-21 working days so I don't get my money
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3 years ago
Hello,
The Player has received an email from our management regarding his withdrawal.
Have a nice day.
Kind regards,
Alex
Customer Support Team
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3 years ago
Translation
What should be checked now that I have to wait against 7-21 working days
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3 years ago
Hi all,
Thanks for your replies.
Dear Mr Sloty Casino,
The aforementioned rule"8.3.1 If a player's accumulated life time deposit is not greater than 200 euros, then the player will be allowed to withdraw only up to x10 his last deposit. (Any excess amount will be forfeit)" is a typical example of a predatory rule that casinos often use against players. We strongly disagree with enforcing this rule and are convinced that the player should get paid in full. You can read more about predatory rules and our position in the following article: https://casino.guru/fair-gambling-codex-for-casinos#hidden-predatory-rules
And I deposited more than € 200
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3 years ago
Thank you Waller for the information.
Dear Mr Sloty Casino,
If the sum of the player's deposits was higher than €200, there is no reason even to apply the max withdrawal rule (8.3.1).
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3 years ago
Translation
I got the 500 € today (respect), and the deposit where I made is exactly 195 € Casino lives on loyal customers so you won't find any. Regards MM
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3 years ago
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I think they just don't answer anymore because they know exactly that this is a scam. Just don't understand why they paid me part (as a quiet position)
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3 years ago
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I also think that I should be paid out in full because I have been trying to get my money for almost three months alone, etc. and without a casino guru I would still have the same answer that there may be a delay in a payout and that after 9 weeks I would have over 50 screenshots from the live support who put me off several times a week. So you are not the fastest and you also have rough rules.
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3 years ago
We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Dear Waller,
Unfortunately, the casino stopped responding. We strongly disagree with its decision to confiscate a large part of your winnings due to a rule that we consider to be predatory and against our Fair Gambling Codex (https://casino.guru/fair-gambling). The complaint will become unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to change its standpoint, we will reopen the complaint and you will be notified by email. I wish I could be of more help.
Best regards,
Peter
