Mr Sloty Casino - Player’s withdrawal has been delayed. The complaint was closed as unresolved as the casino did not respond to us.

hi,

I have plaid the casino while used the bonus offer. I deposited 50 received 250 bonus. on my forth spin I managed to wine 2500 in book of ra. so I was just keep playing the games at 5£ or lower because casino physically don't allow u to bet any more. so haven't break any terms and conditions. I managed to wager all the money and I had about 4000£ in my account so I decided to play more and set myself a limit 2750£ for a withdrawal. so if been waiting since 22 of august now. live chat support always answers same 7-21 days like from the book. they are extremely unhelpful. One of them actually said that it could take longer then 21 working days and I immediately question him why they are all the time lying to the costumers? Answer was they just immediately close the chat room. my life time deposit in this site also its more then 200£ so that cant be excuse also. of course I did my homework and I get evidence of all my gaming history to prove that there are no wager or gaming rules violated. I have most of the live chat conversations and the specially the one where live support actually told me that it can take more then 21 working day. they just lying to not to pay as long as possible. when they say that it can be processed sooner then 21 days its a complete rubbish I have never heard a one person who get money out of there before 21 days. plus I questioned why on there YouTube and google reviews they advertising 0-2 day fast pay out. they answered that the is just to accept withdrawal. this is the reason I would like to open a case to get this resolved.

Dear martins,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi kristina,

I Haven’t made any withdrawals before. But my account has been fully verified. And randomly I received email yesterday evening from mr spotty support that my account has been fully verified. I probably can imagine that they will be giving some excuses that money is not paid on time because account wasn’t fully verified. But I can prove it that I got emails from them that my account is verified before I made a withdrawal.

Thank you for your reply, Martins. Has there been any news regarding your withdrawal? Has it been processed or is it still pending?

Hi

My withdrawal haven’t got any progress. It’s still pending same as all this time nothing has changed. When I ask live support they keep telling it should be sorted shortly. But they said that 15 days ago and keeps telling the same thing instead of being honest

Thank you very much Martins for your cooperation so far. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello martins,

I'm Nick and I'll be assisting you from now on. I would like to ask Mr Slotty Casino to join us and help us resolve the player's issue.

Any comments Mr slotty?

Unfortunately, we haven't receive any respond from the casino yet. Please note that if the casino will fail to respond within the next 7 days, we will be forced to close the complaint as unresolved, which could negatively affect the casino's rating.

Dear martins,

Unfortunately, as you can see, the casino did not respond to the complaint at all. We will be now forced to close the complaint as unresolved, which may negatively affect the casino's rating. I'm really sorry that we could not help you out more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru