Mr Sloty Casino - Player’s withdrawal has been delayed.

I made the deposit of £70 in a good faith I won £50 and I made my withdrawl request on the 23-02-2022.

I am still waiting for my funds to be cleared in my bank account.

Dear groundaffect,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina much appreciated for your reply I havent much of a communication with them because i came to know from some reviews about Mr Slotty that they always come up with an excuse of 21 days wait(excluding weekends)for the withdrawls to clear I only checked the reviews about them after the week went gone and my Withdrawl was still in the process wish I could only read the Casino reviews before when i signed up with them MY MISTAKE🙁.

coming to your question Kristina I have been quiet patient with them until yesterday when the 21 days over the only detailed communication i had with the Casino was through thier customer services online chat and i was told as the deadline of 21 days have gone pass I still have to wait for an unknown period of the time.

kind regards..

Thank you very much for your reply, groundaffect. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hey Kristina thanks for the reply,

Yes i did the kyc verification process,I uploaded all my identity documents(Full Uk license and Uk Passport) and a selfie also,and in regards to the communication I have only spoken to casino on thier online chat there has been no communication via emails i can send them an email?

hi there Kristina i have just send you an email which contains the chat transcript between me and the Mrslotty casino chat customer services,

kind regards,

Thank you for your email, groundaffect. Have you accumulated your winnings with or without an active bonus, please?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed? Also, which payment method to withdraw your winnings have you opted for?

Dear Kristina I have emailed you with a photo attached of the transactions on my account with MR SLOTTY Casino,please let me know if you require more information.

regards

Thank you very much groundaffect for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello groundaffect,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi Kristina thanks so much for all the effort you have done really appreciated....

kind regards,

Dear Villiam

I am waiting for my Withdrawl from Mr Slotty Casino for almost over a month now I made my request on the 23/02/2022 and I have tried to contact them and I have been told I have to wait for unknown period of time for my funds to reach my account.

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

its unbelievable in this age crooks are getting away with such a open day light robbery.....thanks villiam for taking a time and trying your best to resolve this matter...

kind regards.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.