Mr Sloty Casino - Player’s withdrawal has been delayed.

Withdrawal pending since February 6th. It is still pending.

Dear Mario,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you already had a complaint about this casino in the past. Before we move forward - do I understand correctly that the previous complaint has been resolved and this one is about a new withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Yes correct. This is a new complaint

Thank you very much for your confirmation, Mario. Could you please advise what payment method to withdraw your winnings have you opted for? Was it the same one as previously?

Have you accumulated your winnings with or without an active bonus?

Same as before, they credit their current account. Yes, there was a bonus, but everything ok from that point of view ... that money is withdrawable having generated the required playing volume ...

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Yes, I have been informed that as soon as the withdrawal is accepted, I will receive the money. Saying that it can take up to 21 working days ... a little long ... right?

Thank you very much Mario for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mario,

I am sorry to hear that your withdrawal has been delayed. I will take care of your complaint from now on. I would like to invite representatives of Mr. Slotty Casino into this complaint in order to help us resolve this withdrawal issue.

Dear Mr. Slotty casino, could you explain what is causing such delay in Mario's withdrawal request, please?

We would like to ask Mr. Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Mario,

Has there been any news about your withdrawal from the casino?

"Hello,

We really apologize for the delay, sometimes the withdrawal process takes a little longer than expected, all depending on the current volume of withdrawals and the banking procedure. There is a whole withdrawal procedure to follow and some steps that cannot be skipped, so it takes time to check the entire history of the game and if everything looks good the department in charge compares it to our game page. terms and conditions in order to check if they have been followed from the beginning. And then there is the banking procedure which, unfortunately, we cannot speed up.

Please be patient, your withdrawal should be processed soon enough.

We appreciate your understanding. "

THEY ARE NOT RELIABLE, NOT AT ALL

Thanks for the update, Mario.

Although they delay the payment, I would say they will eventually pay you. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

We've received a message from the casino:

"Hello CasinoGuru,

I am glad to inform you that this particular withdrawal request is successfully completed and the player is paid

out. The player is also paid out the previous withdrawal request on another ticket, which you also acknowledged

from the communication with him.

Thank you for your cooperation and understanding.

Kind regards,

Mrsloty VIP"

Dear Mario,

Could you confirm the casino has paid your winnings in full?

Dear Mario,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes, he paid after over 2 months, and now I have another withdrawal still pending with them of € 2000. It's been 2 weeks and it's still pending.

Hello Mario,

thanks for the update. I apologize for the late reply.

I am sorry for the negative experience you keep having in the casino. Did the casino provide you with an explanation or an estimate of when the withdrawal will be processed?

Hello all,

Mr Sloty could you provide an explanation on why the withdrawal is delayed and give an estimate on when Mario can expect the payment to be made?

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Mario,

Any news about the withdrawal? Has there been any progress? Unfortunately, we haven't received any additional information from Mr Sloty. Much appreciated!

Mario,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I am very sorry I couldn't help more, and I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.