The player from Germany is dissatisfied with the long withdrawal process. He has been waiting for his withdrawal since August. Casino didn't respond.
Mr Sloty Casino - Player's withdrawal has been delayed.
Black points: 268
Amount: €5,000
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
At the beginning of August I requested a payout and still not received it. It just happens that you were sorry but that it would soon be so far.
I submitted all the required documents right at the beginning
Then you wanted this to be renewed, I did that 3 months ago when the document should be re-submitted
it doesn't really come from the sponsors nothing from me would be all right but the exam would sometimes take a little longer, but please don't say 4 months. And now every week when I ask it says we're sorry, work is in progress
Automatic translation:
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2 years ago
Dear Pascal,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you ever made any successful withdrawals before? Have you received any confirmation from the casino regarding successful KYC verification?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Is the first payout
Got KYC verification
I'll send you the chat history tonight
All requirements and conditions met
Edited
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2 years ago
Translation
I just sent you email and chat recording
Automatic translation:
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2 years ago
Thank you for your replies and emails, Pascal. Do I understand correctly based on your conversations with the casino that the status of your withdrawal is still pending?
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2 years ago
Translation
At the beginning he was always on pending on the standing for 3 weeks that is finished it also said recently in the chat that the check would already have been approved for the payout
but since then it doesn't go any further
Automatic translation:
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2 years ago
Thank you very much Pascal for your cooperation so far. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Pascal,
I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
