HomeComplaintsMr Sloty Casino - Player’s withdrawal has been delayed.

Mr Sloty Casino - Player’s withdrawal has been delayed.

Black points: 53

Amount: £125

Mr Sloty Casino
Safety Index:Very low
Submitted: 04 Jan 2023 | Unresolved : 06 Jan 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from the UK has been waiting for his winnings since the beginning of December. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

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1 year ago

Withdrew £125 on 2nd December 2022 from mr slotty sports and I have still not received it. I have contacted the company daily and they say it is being processed and verified.

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1 year ago

Dear benmepham1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Hello, this was my first withdrawal and yes I passed verification.


thanks


ben

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1 year ago

Dear benmepham1,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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