Mr Bet Casino - Withdrawal of player's winnings has been delayed.

July 7 I submitted a withdrawal request

July 8 Told me that I need a verification

July8 I submitted my documents

July9 Rejected saying that Submitted a screenshot on proof of address, However 100% sure that I did not. I have a folder that has all my document for online gambling verification. Under proof of address, I uploaded a bank statement that is not PDF type. I tried to talk to the support but they said they dont have access. I have file a complaint as they were accusing me that I uploaded incorrect documents. This makes me really upset, They were blaming me why my withdrawal is delayed while in fact, I did not do anything wrong. I have been messaging them fromm time to time. I have now uploaded a new document which was downloaded from the government site.

July 10 -12 : Keep asking for an update. No update at all. Support just keep saying the same thing.

They were stalling this verification process. Thinking I will spend, the money on account. 

Dear elained,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear elained,

Have you received your withdrawal from the casino yet?

Dear elained,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.