The player from Canada had requested a withdrawal of $750 three weeks ago, but the funds had not been sent and were sometimes canceled, requiring her to reinitiate the request. She experienced serious delays and did not receive assistance from the casino. The complaint was closed and no further investigation was conducted because the player's account was permanently banned from the mediation platform due to repeated violations of community rules and misuse of services. Consequently, the complaint was rejected and no resolution was provided by the Complaints Team.
AllSpins Casino - Player's withdrawal is delayed.
Closed
Our verdict
Other
Amount: C$750
AllSpins Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Hi casinoguru.
I have a withdraw of $750 that they have not sent for many weeks now. Sometimes they just cancel it and put it into the account. And then I have to retry.
Very serious delays and no help from the casino.
Please help me. Thank you
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you successfully passed the full KYC verification at this casino?
- Which payment method did you select for your withdrawal request? Is this payment method verified, and did you make a deposit using the same method?
- Have you tried selecting a different payment method for your withdrawal?
- Have you made any successful withdrawals from this casino in the past?
- What suggestions or explanations have you received from customer support regarding the issues with processing your withdrawal?
- What is the current status of your withdrawal request? If possible, please send a screenshot of your transaction history showing the withdrawal.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Dear Yokimosha,
Unfortunately, we won’t be able to continue with the investigation of your complaint.
After double-checking our internal records, we confirmed that your account has been permanently banned on Casino Guru due to repeated violations of our community and platform rules, including inappropriate conduct and attempts to misuse our services. This decision was made after multiple prior incidents and warnings.
As a result, your current complaint must be rejected. Please note that any subsequent accounts created on our website will also be closed, as creating new accounts after a ban is considered a circumvention of our policies.
Since we are no longer able to provide you with mediation services, we recommend seeking assistance through a different platform if you wish to pursue your issues with online casinos.
Thank you for your understanding.
Take care and best regards,
Casino.Guru Team
