The player from Germany had been waiting for his €500 withdrawal for 15 days after fulfilling bonus requirements. He contacted live support, which directed him to send an email, but he did not receive a response since January 24, 2026. He filed a complaint due to concerns that the casino was withholding his winnings. The withdrawal was eventually processed in full approximately one month later, and the winnings were credited to his bank account. The complaint was then marked as resolved by the Complaints Team.
BOOMERANG BET Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €500
BOOMERANG BET Casino
Safety Index:Very highCase summary
Discussion
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2 months ago
Translation
I deposited money into this casino on January 11, 2026, and played with a bonus.
After successfully fulfilling the bonus requirements, I attempted to withdraw €500 on January 12, 2026. However, this withdrawal is still being processed.
I tried contacting live support and they told me to send an email to the casino. I sent the email on January 24, 2026, and haven't received a reply to this day.
Since 15 days have passed since the payout, I am filing a complaint because I now assume that this casino intends to withhold my winnings.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear myrulez92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with a free (no deposit) bonus or a deposit bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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1 month ago
Thank you for your reply and for providing the previous details, myrulez92.
- What method did you use to make your deposit, and was the same method selected for the withdrawal?
- Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
- Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
Thank you in advance
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1 month ago
Translation- I have not yet made any withdrawals from this casino.
- For both deposits and withdrawals, I always use direct bank transfer.
- The status has remained the same since January 12, 2026. See attachment.
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1 month ago
Thank you for your reply and for providing the previous details, myrulez92.
Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.
Thank you again for your cooperation.
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1 month ago
Translation
I can inform you that today, exactly one month later, the casino has finally processed my withdrawal in full. The winnings have already been credited to my bank account.
Best regards
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1 month ago
We would like to inform all those following this case that the player informed us that this complaint has been resolved.
Player confirmed that the withdrawal was successfully processed.
Dear myrulez92,
I am glad that your issue has been successfully resolved. I will now mark the complaint as "resolved" in our system.
Thank you for your cooperation and do not hesitate to contact our Complaints Resolution Center if you encounter any problems with this or any other casino in the future. We are here to help you.
Best regards,
Petra
Casino.Guru
