The player from Italy has her account temporarily suspended by Stake without a clear reason after winning at the live casino. She requests the restoration of her account and access to her remaining balance, expressing dissatisfaction with the situation.
Stake Casino IT - Player’s account has been suspended without reason.
Opened
Current status
Waiting for player to reply
6d 21h 9m 11s
Stake Casino IT
Safety Index:HighCase summary
Discussion
Public
Public
20 hours ago
Translation
Good morning,
Without any reason, after a series of wins at the live casino (after I had lost last weekend), Stake sent me an email saying:
"on your account that do not comply with the Terms and Conditions
by Stake.it.
Without prejudice to the above, furthermore, in consideration of art. 10.5
"Customer Obligations and Responsibilities" of the gaming account contract you provide
expressly accepted (hereinafter, "Contract"), or "The Customer
use the gaming account by adopting fair behaviour [...] towards
of the Dealer and compliant with current legislation. [...]", you
We would like to inform you that we have temporarily suspended your
gaming account, pursuant to and for the purposes of art. 14 of the Contract, with
inhibition of deposit, withdrawal and gaming operations, in order to
carry out the checks and controls that we deem most appropriate.
We inform you that we will carry out the necessary assessments regarding the
compliance of your behavior with the rules of correctness above
specified and that we will inform you of the results of the tests
completed within the timeframes and in the manner set out in the combined
provisions of Articles 14 and 10.6.
"
I am requesting that my account be restored with the balance remaining. I find this shameful.
Automatic translation:
Public
Public
2 hours ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which live casino games did you play to accumulate your winnings?
- Has the casino specified how long the investigation of your gameplay is expected to last?
- Have you experienced any similar issues at this casino in the past?
- Is your casino account fully verified at this moment?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
