The player from Argentina faced an issue with the casino as the cashier refused to pay her the prize she won on January 6th. The player reported a delayed withdrawal and a lack of communication from the casino. Despite multiple attempts to engage with her and requests for documentation, the player did not respond to the Complaints Team’s inquiries. Consequently, the complaint was closed due to non-response, but the player could reopen it in the future if she chose to resume communication.
bet365 Casino - Player's winnings are being withheld.
Closed
Our verdict
Player stopped responding
Amount: $540,000 ARS
bet365 Casino
Safety Index:Very highCase summary
Discussion
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2 months ago
Translation
A cashier is refusing to pay me the prize I won on January 6th.
Automatic translation:
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2 months ago
Important notice:
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2 months ago
Dear valerianuevo1100,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.
I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards
Petra
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2 months ago
Dear valerianuevo1100,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
