The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player lost his winnings before we managed to help, therefore we were forced to close this complaint.
Mr Bet Casino - Withdrawal of player's winnings has been delayed.
Amount: €40
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I played for real money and they don't want to pay out on skrill, account is verified (mail and phone number) and played with no active bonus. The delayed payment is now 4 days, and they told me they will pay out in 24 hours .
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1 year ago
Dear maxsan,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Yes, yes, we have to wait 14 days for our money, and if we deposit our money, we get it in very quickly, wanting what they did with our game money, at that time where you can pay very quickly on the internet and pay out on various money transfers services. At the moment only this casino has a lot of problems with payouts, I haven't experienced it from other casinos.
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1 year ago
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No, the first time with skrill didn't work, the second time I wanted to deposit my money on paysafecard and it doesn't work either, that's incredible to me that the payouts don't work in the digital era, but when you deposit money then everything goes very quickly. My visa card doesn't work either and bank transfers are limited to 100 euros.
So depositing is one KYC check but when it comes to paying out it doesn't work at all. Besides that, they don't have any KYC verification there.🙃
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1 year ago
Thank you for your reply, maxsan. Have you made any successful withdrawals before? Do I understand correctly that you currently don't have any pending withdrawal requests?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here. Thanks.
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1 year ago
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Played again and lost everything, contacted casino more times it didn't work. You can close the complaint. Thanks for ales I'll just give up and never play on Mr.Bet again.
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1 year ago
Sadly, since you have played/lost your winnings, there is not much we can do for you.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
