HomeComplaintsMr Bet Casino - The player struggles to verify his deposit method.

Mr Bet Casino - The player struggles to verify his deposit method.

Amount: $181,560 ARS

Mr Bet Casino
Safety Index:Very high
Submitted: 14 Dec 2022 | Case closed : 12 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to verify his deposit method for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Deposit approximately 1,000 USD (Transform it into ARS), they do not verify the deposit method, I have sent the documents approximately as they ask me, like 5-6 times they do not accept anything, which is only an excuse to steal my money, they do not want to return it to me, I am trying to take legal action on the matter, but it must be one of the worst casinos out there, LITERALLY DON'T PLAY MR BET STEALS invents EXCUSES for not verifying you or not depositing, and postpones everything POOR CUSTOMER SERVICE POOR SUPPORT and lousy casino is a SCAM CASINO.


I have sent absolutely all the data in the best possible resolution, from the PC from the cell phone from everything they ask for and they only come up with more excuses and deny the verification method (Obviously they just want to steal all my money), as I said I'm looking for some legal way to sue them in Curaçao itself, but it must be one of the worst experiences I have in a casino, I already knew it had a bad reputation.


I even offered to deposit a specific ARS number from my astropay to verify my account, and nothing, just literal excuses, it's a robbery


If you need more documents I can attach conversations from Mr Bet's chat by mail, I couldn't upload more because I reached the maximum limit of the links! But I am available if you need more evidence or etc. in this regard

Automatic translation:
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1 year ago

Hello SantinoBet,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Be careful, they recently accepted the verification with the same photos that they rejected me 4-5 times, they had approved my Identity, residence, everything except the payment gateway and they made excuses 24/7, now it is rare that I threaten to sue them and go to Curaçao to sue them because the money that I had stuck is a lot, THEY VERIFIED MY ACCOUNT TODAY with the same documents that literally rejected me 4-5 times, now I am testing the withdrawal to see if they will release my money or something like that, MR bet top Every 48 hours they always denied me the "astropay" payment gateway verification process and now they miraculously changed their mind XD

Automatic translation:
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1 year ago

Hello SantinoBet,

As your account got only verified a week ago, I would definitely recommend to wait at least a week more to receive your payout.

Please let us know in case of any update.

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1 year ago
Translation

Hi, MR BET just blocked me - Your account was blocked because of "9.4" They just stole absolutely all my money, anyway, now I'm starting a legal lawsuit against the casino

Automatic translation:
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1 year ago

Did they specify what exactly did you breach by 9.4. term?

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1 year ago

Dear SantinoBet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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