The player from Austria faces significant issues with the verification process. Despite submitting documents multiple times, they are consistently rejected without explanation. Support is unhelpful, and the player needs assistance to resolve this issue.
Mr Bet Casino - Player struggles with verification.
Amount: €4,000
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 6h 45m 39s
Case summary
17 hours ago
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2 weeks ago
Translation
Hello, unfortunately, I am having significant issues with verification. I have submitted various documents repeatedly to confirm my payment, but they are consistently rejected without explanation. Recently, the verification status briefly indicated that my account was successfully registered. However, three minutes later, that status disappeared, and the problems started all over again. I am not getting any real assistance from chat support; they just keep me waiting with empty promises. Unfortunately, I don't think I can resolve this on my own, so I am asking for help!
Automatic translation:
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1 week ago
Dear son123456,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify which of your documents keep getting rejected by the casino?
Have you submitted the document on time and in the correct format, showing your personal information as well as the necessary information about the payment?
Have you received any suggestions regarding the requirements the document has to fulfill?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 week ago
Translation
Beautiful good day,
It seems to be my payment method that keeps getting rejected. I have uploaded this account statement from my internet banking several times on time, where I think everything is visible, as a screenshot, PDF file and so on. Unfortunately, none of it is accepted! I also asked for my address to be changed a week ago, which hasn't happened yet. I then wrote an email to support, asking them to do it. The answer was that they couldn't speed things up, I had to wait. They don't really help me in the chat either, or tell me what exactly is wrong with my documents. I always get the same answer, and that is please wait!! LG
Automatic translation:
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1 week ago
Before we proceed with your case, please forward me all the communication between you and customer support as well as any other evidence that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru.
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1 week ago
Translation
Hello, I have now sent you everything by email! The latest status is that this address change, which has been in process for 10 days now, is apparently the main problem. LG
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6 days ago
Thank you for your emails. Has the casino changed your address yet and verified your documents? Please let me know.
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6 days ago
Translation
Hello, today my address was finally changed, but unfortunately nothing has been verified or paid out yet 😕 LG
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21 hours ago
Thank you for your information. As I mentioned before, the verification may take several working days. If the casino sent you any new email regarding your verification, please forward it to me (veronika.l@casino.guru).
Casino Guru is examining the case
