The player from Germany had been able to withdraw 5,000 Euros from his 20,000 Euro winnings at Mr. Bet. However, his second withdrawal attempt of the same amount had been declined, with the casino requesting a local payment method. The casino had informed the player that his previous successful withdrawal had been due to a technical error since the bank he used was based in Ireland. The player did not respond to our queries for further information, which led us to reject the complaint due to insufficient details.
Mr Bet Casino - Player's withdrawal was rejected.
Amount: €15,000
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I won 20,000 euros at Mr.Bet. I requested a payout of 5000 euros to the payment method account specified during verification (this is a bri paysafe account with iban and bic, i.e. a completely normal account and I don't have any other account and can't open a new one at the moment) so the first payout It worked, now I wanted to apply for a second one of 5000 euros, which was rejected on the grounds that I should specify a payment method in my area!!! Attached is the news. Am Mr.Bet (withdrawal and refused) I would be very grateful if you could help me!! Kind regards MF****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Dear marvin.75,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Have you contacted casino support regarding the error message you received? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
If there is any other relevant communication between you and the casino feel free to send it to my email at tomas@casino.guru
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
1 year ago
Dear marvin.75,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Translation
Thank you for your reply.
The casino answered me: since the bank where I paid out and would like to pay out is based in Ireland, they are not allowed to pay out and the one payout would have been a technical error on their part.
Automatic translation:
Public
Public
1 year ago
Has the casino suggested any alternative ways for you to pay out your winnings?
What did the casino recommend in this situation?
