Mr Bet Casino - Player's withdrawal is delayed due to document issues.

Hello

So I keep uploading my documents to Mr bet and they keep declining them. I need that money as I earned it and my mortgage is coming out in 2 days ...their bots keep saying my documents are fine then 2 days letter or immediately they are declined I keep asking what else do u want I can't see what the issue is I gave them a full statement of my bank wirh My account amd the aug 21st deposit I made to them as they requested. They seem to keep running me around please help ...I sent 6 pages the full doc. I'm not sure what else to do and they won't tell me anything cause it's a live bot or Ai speaking to me ...thank you

Dear Kristaleigh43,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided? 
• Have you provided all the required documents in the correct format as soon as possible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello

Yes I sent my license front and back I sent my water bill and all corners were showing I sent my full bank statement and I sent the picture they asked for showing I made the aug 21st deposit of 15 dollars....they have verified everything except the payment as in they keep saying there is something wrong and their isn't and only ppl I speak to are bots even when u email the support they will give u know knowledge or say sorry we need this it's just a scam. I have my mortgage tomorrow coming out and I have 20 dollars this has been going on since last thurs or Friday

Thank you for your help

Krista

Thank you very much for your reply, Kristaleigh43. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi kristina

So I received notification that I was verified and my deposits would be coming in and received an email showing a password but there was no link nothing and they will not give me the money this is unreal...they are barely responding and it doesn't really make sense to what I'm asking when they do ....please help

Krista

Do you currently have a pending withdrawal? Or did the casino confiscate your winnings?

Hello

I received notification that I was finally verified....then a few minutes later I received 2 emails stating my withdrawals would be sent soon ...its been a wk on Wed and I still have nothing in my bank account they keep saying they need to send this info to this other dept now it's all online no reason they can't just see what happened but they refuse to do anything it's all a scam I swear.

Thank you for your reply, Kristaleigh43. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, if there is any other relevant communication between you and the casino regarding this issue, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Kristaleigh43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning

I finally received my winnings last week!!! Thank you for your time

Krista

Dear Kristaleigh43,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru