Mr Bet Casino - Player's withdrawal is delayed due to verification issues.

So I have tried multiple times to verify my bank account with a bank statement showing the specific 400$ deposit I had made to Mr.bet but every time I submit my bank statement it gets rejected. I have also went as far as getting a "transaction receipt" from my bank (RBC) and submitted that along with my bank statement and an email verifying that the deposit was accepted by them with a reference code and STILL my documents are getting declined! The issue they have is that the date it shows up on my bank acct and transaction receipt is different from what they have on file…im assuming its because of a delay in my bank posting it or because of time difference. Can anyone help me out with this or have you experienced this and were able to resolve the issue? I really want my 11,000$😓😓😓

Dear zakychan,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re experiencing with verifying your bank account and accessing your funds. I understand how important it is for you to resolve this and retrieve your winnings.

To help us look into this matter more thoroughly, could you please clarify a few details?

• Could you let us know the exact dates of the $400 deposit as it appears in your bank statement and on the transaction receipt?
• When you contacted the casino regarding the date discrepancy, did they give you any specific reasons for rejecting the documents, despite the additional verification from your bank?
• Has the casino indicated any other specific requirements or alternatives for verifying your bank account? Sometimes casinos request additional documents or steps to complete verification.

If you have any relevant communications with the casino, such as emails outlining the reasons for their rejections or specific instructions provided to you, please feel free to forward them to me at petronela.k@casino.guru.

Your cooperation is crucial for us to proceed with this case and attempt to resolve the issue. Without further details from you, it will be difficult for us to assist effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela