The player from Brazil requested 2 withdrawals, but they have been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
I'm trying to make two withdrawals and I'm having trouble it's still pending Mu payment was asked for 24 hours and so far nothing I'm upset because I trusted too much ..I need an answer
Dear maiaravictoria128,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina