The player from Brazil requested 2 withdrawals, but they have been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Brazil requested 2 withdrawals, but they have been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Brazil requested 2 withdrawals, but they have been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
I'm trying to make two withdrawals and I'm having trouble it's still pending Mu payment was asked for 24 hours and so far nothing I'm upset because I trusted too much ..I need an answer
Estou tentando fazer duas retiradas e estou com dificuldade ainda está pendente Mu pagamento me pediram 24 horas e até agora nada estou chateada pois confiei demais ..preciso de uma resposta
Dear maiaravictoria128,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Dear maiaravictoria128,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Dear maiaravictoria128,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Dear maiaravictoria128,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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