Mr Bet Casino - Player’s withdrawal has been delayed.

Hello, good evening, I hope you can help me, I want to withdraw what I have won fairly and without the use of bonuses from my Mr Bet casino account, but since April 28, 2023, they have put one and another obstacle in order to do so. They have asked me to verify the means of payment and I have sent everything they have asked me for, including a certificate issued by my bank with the respective deposits to the casino, today they suspiciously gave me a refund, of course I have not touched it, since I know what it entails to occupy the bonuses, for the same reason I came to you since I have seen that they help as a mediator before the casino, so they help them to pay what they have earned fairly.

I really hope you can help me since I find all this very strange and suspicious, I have tired of talking to online support that they have nothing for support, since I have also sent the documentation to them and they say that they can not do anything since all documentation has to go through their security department. I reiterate that I have not used that reimbursement that they have made me for the same thing... so that they lock my retirement more.

Dear varas772008,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much and I hope it comes to fruition.

Hello, good evening, along with greetings to inform you by this means that finally after many times uploading documentation to validate the deposit method and to be able to make my withdrawal, today 05.09.2023 the money was deposited in my account, it may be strange or a simple coincidence that just after having published on your page the verification has been successful and the payment made.

I appreciate your help and hopefully we won't have this kind of problem in the future, since since I had played in this casino I hadn't had any problems getting paid. My score for Mr Bet is 8, leaving as a point of improvement, speeding up the verification and payment processes.

Dear varas772008,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru