The player from Germany had his winnings capped without further explanation. Player’s complaint has been resolved successfully.
Mr Bet Casino - Player’s winnings have been reduced.
Amount: €500
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Dear Sir or Madam, I played last night for an amount of about 640 and the casino reduced the amount to 150 euros. I only had about 44 euros in bonus money after that I could pay out 596, so to speak, but the casino gave me mine Balance deleted ... I turned to the casino and was only put off, I only turned to Guru with the hope that they would help me ... lg
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1 year ago
Dear johannesklein68,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
Hello Petronela, I had received a bonus of 50 euros because I came across a listening lv and I had also received free spins, after which I had a profit of 600 euros. After that I would have to convert around 187 euros so that I could pay out my winnings I then reached it up to about 44 euros and still had a balance of 640 euros suddenly the casino 🎰 deleted 496 euros for me...lg
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1 year ago
Translation
Hello everyone, I wanted to share some good news that the casino 🎰 has restored my credit to its original state 🙂
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, johannesklein68, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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