Mr Bet Casino - Player’s winnings confiscated and account blocked for rule violations.

My winnings were confiscated, and I was blocked on the grounds of supposedly violating some rules. After depositing copious amounts, I was suddenly blocked when I tried to withdraw. Last time, my winnings vanished after withdrawing and I couldn't withdraw due to only being evaluated. No warnings were given then. It's only once I've deposited enough and am finally eligible to withdraw, they accuse me of making multiple accounts and using a false name to justify blocking me. They refuse to listen to any of my arguments and won't return even a single penny. I haven't broken any rules so I want my money back.

Dear kumi1220,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that you have been accused of multi-account registering?

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus?

If there's any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear kumi1220,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Regarding the IP address, I always play a casino with a few friends, and the Wi-Fi is the same, and it is difficult to register because I have bad eyesight, so I register from my mobile phone. Did. Another possible reason is that my husband, who is separated on the premise of divorce, has created an account for me, so it is also possible, but I have only created one account myself, and the casino The only thing I can think of is that the side made me make a lot of deposits, then let me make the deposits after knowing it, and gave me a reason to do so at the right time. If not, why didn't you tell me at the time of the previous withdrawal review? Please do something about it.

This is the first time I've been to a casino and something like this happened. Everything was confiscated and even my account was deleted. I only have one account, and I do everything, including identity verification. The money is really money that I finally made a deposit. I don't even listen to the story with the feeling that it doesn't matter. It's a decision, so I have to delete my account without listening to what I have to say and return the money. Please help me. please.

Thank you very much, kumi1220, for your reply.

• Could you please clarify how your ex-husband created an account for you? Is it the one account that you are currently using?
• Were your winnings accumulated with or without an active bonus?

Dear kumi1220,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

Thank you, kumi1220, for getting back to us.

• Could you please clarify how your ex-husband created an account for you?
• Is it the one account that you are currently using or there are two different accounts?
• Were your winnings accumulated with or without an active bonus?

Dear kumi1220,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so.